COVID-19 has left a lasting effect on community associations, at times bringing stress to the forefront. Stay calm and focused on the safety of your community. Make a difficult situation better with these helpful tips.
Abide by Rules, Regulations and the Law
- Follow the laws, protect the association from liability, and keep things moving from remote locations.
- Keep yourself informed of the government regulations and follow the rules.
- See if your local law firms specializing in Community Association Management are offering webinars with legal advice on operating during the pandemic. It is important to get advice that is in line with your state’s statutes and local government regulations.
- Team up with an attorney who focuses on condominium management. Join your local CAI (Community Association Institute) chapter. There is a ton of daily information on breaking HOA news and guidance.
Avoid Communication Breakdown
- Reassure your colleagues that you’re on the job, supporting them, and available if they have questions or concerns.
- Continue to stay connected with your associations. Keep them informed and updated as new information comes out and as changes are made.
- Communication is the key to success. Do not deviate from scheduled board meetings; have them by conference call or by web conference.
- We are all in this together. Sharing info is valuable.
Lead with Empathy
- Be patient and kind to each other.
- Be engaged with your community and provide them with guidance, support, empathy, and comfort.
- Foster truthful and empathetic communication.
Keep an Open Mind & Stay Positive
- Be flexible, adaptive, and understanding of all stakeholders.
- Be fluid and adaptable on a daily basis.
- Stay happy and healthy!
Source: AppFolio Property Manager
